Shipping Policy

Order Processing Time

Birddogs processes orders within 1–3 business days following payment confirmation. Please note that processing can take longer during major promotions, seasonal shopping, public holidays, inventory updates, or unexpected surges in orders. This processing timeframe is separate from actual shipping transit times.

Shipping Methods and Costs

Shipping options and fees depend on your delivery address, the products ordered, package size and weight, the chosen shipping method, and any applicable promotions. Birddogs will display all available shipping methods and corresponding charges during checkout so you can select the option that best suits your needs.

Estimated Delivery Times

Typical shipping transit times range from 5 to 10 business days after order processing is complete. These estimates help set expectations but are not guaranteed unless you choose a shipping service that explicitly provides a delivery guarantee. Once your order leaves Birddogs’ fulfillment center, the carrier and destination govern delivery speed.

Order Tracking

If tracking is available for your order, Birddogs will provide the tracking information once the package has shipped. Keep in mind tracking details may not be immediately visible due to carrier processing times.

Delays and Exceptions

Despite our efforts to ship promptly, delays can happen because of factors beyond Birddogs’ control, such as severe weather, carrier disruptions, customs inspections, holidays, or incorrect delivery information. We appreciate your patience should unexpected delays arise.

International Shipping

For orders shipped outside the United States, customs procedures may apply. Customers are responsible for any duties, taxes, customs fees, or brokerage charges imposed by their country's authorities. We encourage customers to research their local import requirements before placing an international order.

Delivery Address Accuracy

Please ensure your shipping address is accurate before completing your purchase. If you realize an address correction is needed, contact Birddogs customer support at noahagubu@gmail.com immediately. Changes cannot be guaranteed once the order is processing or handed off to the carrier.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot find it, first check around usual delivery locations (e.g., porch, mailbox, neighbors). You can also reach out directly to the carrier. If the package remains missing, contact Birddogs support with your order and tracking details so we can assist in investigating the issue.

Damaged Shipments

Should your shipment arrive with visible damage, please keep the original packaging and take photos of the damage. Report the issue to Birddogs customer support as soon as possible so we can evaluate the situation and help determine the best solution.