Return & Refund Policy for Birddogs
Eligibility and Return Window
At Birddogs, we want you to be satisfied with your purchase. You may return eligible items within 30 days of delivery for a refund or exchange, unless otherwise specified for a particular product.
Conditions for Returns
To qualify for a return, the product must meet all of the following:
- Not be used, worn, altered, or damaged after delivery.
- Include the original packaging, where applicable.
- Contain all accessories, manuals, parts, or promotional items originally supplied.
- Be identifiable by a valid order number or other proof of purchase.
Additional conditions may apply for certain types of products. Please check details prior to purchase.
Products Not Eligible for Return
Certain products cannot be returned due to their nature or regulatory restrictions. These may include:
- Personalized or custom-made items.
- Hygiene-sensitive products.
- Products that cannot be safely resold.
- Other non-returnable items clearly disclosed before purchase.
These exclusions comply with applicable U.S. laws.
How to Request a Return
Before sending anything back, please contact Birddogs customer support at noahagubu@gmail.com with your order information and reason for the return. We may ask for additional details or photos to assist with your request.
Return Process
Once your return is authorized, you will receive specific instructions about where and how to send the merchandise. Please do not ship items without prior confirmation of the return address from Birddogs.
Unless the return is due to our error or a defective product, customers are responsible for shipping costs associated with returns caused by personal preference, ordering mistakes, or other non-defect reasons, as permitted by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or does not match what you ordered, contact us promptly. We may request photos or other evidence to verify.
In eligible cases, we will provide a replacement, refund, or suitable remedy.
Refunds
After we receive and inspect your returned item, Birddogs will notify you of refund approval or rejection.
Approved refunds are processed back to the original payment method and typically take 5-10 business days to appear, though timing depends on your financial institution.
Partial Refunds
Partial refunds may apply if returned merchandise is missing parts or damaged after receipt. Any deductions will be explained in your refund notification.
Exchanges
Birddogs offers exchanges subject to product availability and stock levels. If your preferred item is out of stock, we will discuss alternative solutions.